CHECK-IN:
In order to redeem your General Admission Weekend Festival Pass or Single-Day Ticket for a wristband, you will need to visit festival check-in located in the Exhibition Hall of the Asheville Civic Center just off Hiawassee Street in downtown Asheville, NC* (please see map). Please make sure to have your ticket ready when entering the Exhibition Hall.
(*Detailed instructions for VIP check-in will be emailed directly to VIP customers.)
Festival check-in will be open the following hours:
Friday – 11:00 AM – Midnight
Saturday – 11:00 AM – Midnight
Sunday – 11:00 AM – 8:00 PM
*Single day ticket purchasers will only be able to check-in on the day of their single day ticket (i.e. Friday Single Day ticket purchasers can only check-in on Friday).
For door times to each festival venue, please visit the schedule page.
Please note that the Exhibition Hall will also serve as the main (and only) entrance to both the Asheville Civic Center Arena and Thomas Wolfe Auditorium.
Important: Once you have received your wristband at check-in, do not remove or tamper with it. You will be required to show your wristband at each venue entrance to gain admittance. Lost or stolen wristbands and wristbands tampered with or removed will not be replaced.
Your festival wristband will allow you to flow freely from show to show; however, due to capacity restrictions, if you leave a show that is at capacity, you may have to wait in line to get back in.
This year at check-in you will receive a new high security wristband with a uniquely coded RFID (Radio Frequency Identification) chip embedded inside. Every wristband will be scanned as you enter and exit each festival venue.
For your own protection, please do not purchase wristbands from any source other than your most trusted friends and family. Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at each venue.
Remember, all patrons are subject to search upon entry or re-entry into every show.
What’s ACCEPTABLE: Small backpack or purse, small umbrella, camera with non-removable lens. Please remember all backpacks/purses are subject to search.
What’s PROHIBITED: Drugs, controlled substances, alcohol, outside food or drink (including sealed water bottles), weapons, firearms, glowsticks, laser pointers, large frame backpacks, video recording equipment, tri-pods, audio recording equipment, chairs, coolers, contraband, unauthorized merchandise and fireworks. Any person attempting to enter the venues with any of the item(s) above will be refused access, or at the venue’s discretion, allowed to give up the prohibited item(s) before entry. Confiscated items will be destroyed or given away at the venue’s discretion.
